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The Accountability Gap: Why AI Phone Projects Fail Without a Single Owner

One Strike and You're Deleted? Rethinking AI Mistakes in Customer Support

Japan’s Political Shift Signals Global Opportunity for AI Support Providers

Election Day Silence: Why Call Volumes Drop During Major Voting Events

80% of SMBs Say AI Empowers Competition with Big Brands

Digital Cultural Coach: The Role of Phone Bots in Helping Immigrants Settle In

Phone Bots vs. Human Empathy: Where Do We Draw the Line in Customer Service?

Talking vs. Building: Why Knowing the Term ‘AI Agent’ Doesn’t Mean You Understand It

The Weekend Lag: How Delayed Responses on Saturdays and Sundays Drive Churn

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