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Handling 200+ Angry Calls an Hour: What Local Governments Can Learn from Contact Center AI

Tennis Walkover Chaos: Using AI Call Bots to Quickly Update Customers on Schedule Disruptions

EV Interest Sparks Call Volume: How Call Centers Can Power Up with AI Support Tools

Talking vs. Building: Why Knowing the Term ‘AI Agent’ Doesn’t Mean You Understand It

“Trips and Tricks” Travel Trends: Automating Customer Care for Summer Bookings

Travel Search Peaks: Leveraging Phone Bots to Handle Post-Pandemic Booking Inquiries

Designing for Demographics: How Population Age Impacts Customer Expectations and Support Channel Choice

Vacation Season Is Here: Automating Travel Inquiries with AI Phone Bots for High Volume Periods

Customer Support in an Aging Nation: How Fewer Young Workers Strain Service Delivery

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