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Blog

Holiday Panic? Why the Same Customers Keep Calling Before Long Weekends

Lost Keys, No Recourse: What Happens to Customer Support in a Trustless Crypto System?

Real-Time Phone Bots vs. Standard Phone Bots: What Makes Zero-Latency Bots Different?

Managing Scandals and Misinformation in the Food Service Industry: How Zero-Latency Phone Bots Can Improve Crisis Response

Managing Scandals and Misinformation in the Food Service Industry: How Zero-Latency Phone Bots Can Improve Crisis Response

Do Customers Prefer Talking to a Bot or Waiting on Hold? What the Data Says

How Weather Conditions Impact Call Center Volume: Trends and Strategies for Managing Spikes

Heathrow Flight Disruption Highlights Risks and Lessons for Call Center Response

The Future of Call Centers: Embracing AI to Surpass Traditional Physical Limitations

L'avenir des centres d'appels : adopter l'IA pour dépasser les limitations physiques traditionnelles

When Slack and Outlook Go Down: Mastering Communication in a Hybrid Support Environment

Lorsque Slack et Outlook sont hors service : Maîtriser la communication dans un environnement de support hybride

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