Care Communication Agent

AI Care Communication for Modern Facilities

Pay for time. Execute more.

Handle nurse calls, family communication, night shift support, and urgent requests with AI — without replacing your existing system.

DELIGHT is ISO 27001 Certified
1
AI answers incoming calls first
2
Understands urgency automatically
3
Routes only important cases to staff
4
Creates care records automatically
5
Sends family updates automatically

Care teams are overloaded

Staff miss calls while helping residents
Night shift response is stressful
Families need constant updates
Existing nurse call systems are expensive and limited
Incident tracking is manual
Small facilities cannot hire enough staff

AI handles first response

Care Communication Agent works on top of your current nurse call and communication flow. Keep your existing system — just add an AI layer.

AI answers first

Incoming calls are picked up by AI and triaged before reaching staff.

Urgency detection

Understands urgency automatically and prioritizes critical cases.

Smart routing

Routes only important cases to the right staff member.

Auto care records

Creates care records automatically from each interaction.

Family updates

Sends family updates automatically across channels.

Multi-channel

Works with phone, LINE, mobile, and VoiceNotify API.

Main features

AI Nurse Call Intake

AI answers first, understands urgency, and escalates only the cases that truly need staff attention.

Family Communication

Keep families informed with updates, scheduling support, reminders, and emergency communication.

Night Shift Support

Reduce after-hours pressure with AI first response and clear escalation routing.

Fall & Wandering Alerts

Support sensor-ready alert workflows for fall risk, bed exit, and wandering events.

Care Dashboard

See requests, active alerts, missed calls, response status, and staff workload in one simple view.

Incident & Task Tracking

Automatically capture incidents, follow-up tasks, response history, and audit trails.

Reports & Analytics

Track response times, frequent requests, staffing insights, and monthly operations clearly.

Existing System Integration

Keep your current nurse call system and add AI across phone, LINE, VoiceNotify API, CRM, and calendar workflows.

Why DELIGHT

Deploy in minutes, not months
No expensive hardware replacement
Existing nurse call system stays
Usage-based pricing
AI improves every week
Fast implementation with real support

Simple pricing

CRM and care records can stay free. AI work is paid only when AI actually handles tasks. You prepay execution time. AI consumes time only when working.

Free

Care records, dashboard.

Paid

AI call handling, night shift support, family outbound calls, emergency routing.

Start with one facility

No replacement. No heavy setup. Start small and scale fast.

Ready to support your care team with AI?