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hospitality

“Trips and Tricks” Travel Trends: Automating Customer Care for Summer Bookings

Summer travel demand is surging in the U.S.: AAA forecasts 72.2 million Americans traveling 50+ miles over the July 4 holiday—a 1.7 million increase from last year itilite.com+15newsroom.aaa.com+...

Travel Search Peaks: Leveraging Phone Bots to Handle Post-Pandemic Booking Inquiries

  travePost-pandemic travel interest has surged significantly in the US. In 2023 alone, the online travel and tourism market reached $512.5 billion and is expected to grow to $1.26 trillion by 2030...

Designing for Demographics: How Population Age Impacts Customer Expectations and Support Channel Choice

As global population trends diverge—with developed countries like Japan and Italy facing aging societies (“少子高齢化”) and younger nations like India and Nigeria experiencing growth—customer support ex...

Vacation Season Is Here: Automating Travel Inquiries with AI Phone Bots for High Volume Periods

  1. The Summer Surge Is Real Every year, as summer approaches, U.S. call centers receive a surge in travel-related inquiries—flights, hotels, cancellations, and rebooking requests. According to a...

Customer Support in an Aging Nation: How Fewer Young Workers Strain Service Delivery

Many developed nations, such as Japan, Italy, and Germany, face demographic challenges due to low birth rates and aging populations. For U.S. decision-makers and call center teams, these trends pro...

Customer Support in an Aging Nation: How Fewer Young Workers Strain Service Delivery

Many developed nations, such as Japan, Italy, and Germany, are facing demographic challenges brought on by low birth rates and aging populations. These trends are already impacting industries acros...