Blog

Get access to our latest news by signing up for our newsletter.

Call Center

When AI Gets It Wrong: How Misunderstood Calls Cost Businesses Trust and Revenue

AI-powered phone bots are becoming more common in customer service. But when these systems fail to understand callers, the cost is not just technical — it's reputational and financial. The Risk of ...

Crisis Call Surge: How AI Can Shield Frontline Staff During Political Scandals

When a political scandal erupts—such as revelations around a public official’s misrepresented credentials—local government offices often experience a deluge of angry citizen calls. In the case of I...

Handling 200+ Angry Calls an Hour: What Local Governments Can Learn from Contact Center AI

When a local official in Japan admitted to falsifying educational credentials, the municipal office was inundated with over 200 angry calls within hours— “Resign!” and “Stop fooling us!” dominated ...

Tennis Walkover Chaos: Using AI Call Bots to Quickly Update Customers on Schedule Disruptions

Unexpected tennis match walkovers—while rare (just about 0.6% of ATP matches since 2018) techradar.com+10tenniscompanion.org+10popsugar.com+10—can cause significant disruption for fans, ticket hold...

EV Interest Sparks Call Volume: How Call Centers Can Power Up with AI Support Tools

As electric vehicle (EV) ownership continues to rise, so does the complexity and volume of customer inquiries—about charging infrastructure, tax incentives, software integration, and more. U.S. cal...

Talking vs. Building: Why Knowing the Term ‘AI Agent’ Doesn’t Mean You Understand It

In recent months, the term “AI agent” has exploded across LinkedIn posts, pitch decks, and tech blogs. But simply knowing the term doesn’t mean the speaker understands what it takes to actually bui...