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  • Home
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Blog

When Slack and Outlook Go Down: Mastering Communication in a Hybrid Support Environment
When Slack and Outlook Go Down: Mastering Communication in a Hybrid Support Environment
Navigating Customer Support During Ramadan and Global Holidays: Effective Call Center Shift Coordination in 2025
Navigating Customer Support During Ramadan and Global Holidays: Effective Call Center Shift Coordination in 2025
How to Calculate the Damage from a Major Banking Outage: Lessons from the UK Incident
How to Calculate the Damage from a Major Banking Outage: Lessons from the UK Incident
When Slack, Zendesk, and OpenAI Go Down: Navigating Service Disruptions in the Digital Age
When Slack, Zendesk, and OpenAI Go Down: Navigating Service Disruptions in the Digital Age
When Licences Get Revoked: What DVLA’s Action Means for Customer Care and Digital Transformation
When Licences Get Revoked: What DVLA’s Action Means for Customer Care and Digital Transformation
I’m Pretending to Understand AI: The Real Difference Between Dialogflow and Generative AI in Customer Care
I’m Pretending to Understand AI: The Real Difference Between Dialogflow and Generative AI in Customer Care
Eventually, Where Is My Safe Deposit?
Eventually, Where Is My Safe Deposit?
Un-Transferable Jobs in Customer Care: Defining the Human Edge in the AI Era
Un-Transferable Jobs in Customer Care: Defining the Human Edge in the AI Era
Fiction Story: The Voice Beyond the Line
Fiction Story: The Voice Beyond the Line
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