About DELIGHT

DELIGHT was born from real-world challenges in the international sports event industry. During a 2015 marathon in Hiroshima with 1,000 participants—including 100 international runners, uncertain weather caused a flood of urgent inquiries. As the event organizer, Hiro Anno had to personally handle incoming calls, since affordable phone support wasn’t available during off-hours.

This issue repeated every year until 2019. In March 2020, the event was finally canceled due to the pandemic—highlighting the need for scalable, reliable phone support.

With no suitable solution on the market, he decided to build one.

During the pandemic, Hiro saw a broader opportunity—not just to match existing tools, but to surpass them. In 2023, DELIGHT was incorporated in the U.S. to offer multilingual phone bots with zero setup and instant value—empowering businesses to automate inbound and outbound calls, 24/7.

Our founding team brings together deep AI engineering, enterprise system design, and over 20 years of global sports management experience. We blend the discipline of athletics with the precision of technology to deliver a new standard in customer experience.