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Attention Wars: Why Emails, Slack Messages, and Calls Are Often Overlooked

Attention Wars: Why Emails, Slack Messages, and Calls Are Often Overlooked

Do Customers Prefer Talking to a Bot or Waiting on Hold? What the Data Says

AI Misunderstanding and Frustration: Why Boomers and Gen X Avoid Phone Bots

Death of Internet Search Ads: How AI-Powered Deep Search is Changing the Game

Why Baby Boomers Avoid Phone Bots: Generational Trust Issues in Automated Customer Service

Customer Retention Through Proactive Care: Why a 5% Increase in Retention Can Boost Profits by 95%

Omnichannel Engagement: Companies With Strong Omnichannel Support Retain 89% of Customers

AI vs Human Touch: 63% of Customers Want AI for Speed, but 40% Still Prefer Human Interaction for Complex Issues

The Rise of Self-Service in Customer Care: 67% of Customers Prefer Solving Issues Themselves

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