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Chatbot, RAG, and GenAI: Understanding the Differences and How to Use Them
The rapid evolution of artificial intelligence (AI) has introduced a plethora of tools designed to enhance efficiency...
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The Technology Migration Paradox: Understanding Fax Persistence and AI Phone System Adoption in America
In an era of digital transformation, a peculiar phenomenon persists in American business: the continued use of fax ma...
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Why the U.S. Market Leads the AI Call Center Revolution: Key Factors and Insights
The U.S. is at the forefront of the global AI call center revolution, outpacing other regions in adopting advanced cu...
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How the U.S. Call Center Industry Will Transform by 2030: Predictions and Impacts
The U.S. call center industry has undergone significant changes over the past decade, driven by rapid technological a...
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From PBX to AI Phone Bots: Evolution, Benefits, and Challenges in the U.S. Market
Private Branch Exchange (PBX) systems have long been the backbone of corporate communication. These systems, which al...
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How to Set Up Call Forwarding for Offices and Businesses in the U.S.
Call forwarding is an invaluable tool for offices and businesses, allowing them to redirect phone calls to another n...
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An analysis of key US call center market statistics, comparing 2015 vs recent years
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Market Size:
2015: ~$30 billion
2023: ~$45.5 billion Shows accelerated growth during digital transformatio...
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Why Only 10% of Organizations Have Fully Implemented Self-Serve Platforms and AI Tools: Challenges and Solutions
The increasing adoption of AI tools and self-service platforms promised to revolutionize customer support by reducing...
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In-House vs. Outsourced Call Centers: A Strategic Perspective from the U.S.
In the United States, call centers play a crucial role in bridging businesses and their customers. They handle custom...
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The Evolution of Customer Support and the Difference Between Support and Care
In todayâs interconnected world, customer support and customer care have become fundamental pillars of business opera...
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How Call Centers Play a Vital Role During Internet Service Disruptions
The modern world depends heavily on internet services for everything from banking to travel. When these services face...
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Evaluating Remote Work Suitability for Call Center Agents and Assessing Data Leakage Risks
Introduction
The evolution of work environments has led to a significant increase in remote work, including within ca...
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How Emerging Technologies Impact Customer Support: Bitcoin, Electric Vehicles, and Hydrogen Cars
In todayâs fast-paced, technology-driven world, innovations such as Bitcoin, electric vehicles (EVs), and hydrogen ca...
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Revolutionizing Customer Support: Leveraging AI and Automation to Overcome Industry Challenges
Introduction
In recent years, the customer support industry has faced significant challenges, including labor shortag...
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Excited to Share Our Recent Pitch Experience!
We had an incredible opportunity to pitch and showcase our company to investors and potential customers at Plug and P...
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Asian Founder Showcase: Local Founders Pitch Event
We are excited to announce that we have an upcoming pitch opportunity!
The Local Founder Showcase is a premier event...
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DELIGHTâs Journey Through Moon Creative Labâs Boost Cohort
Over the past six months, our team at DELIGHT has had the privilege of being part of the Moon Creative Labâs Boost Co...
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Charting New Horizons in FinTech: DELIGHT's Journey to FINOPITCH 2024
We're thrilled to announce our participation as finalists in the 12th iteration of the pitch contest "FINOPITCH 2024,...
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Pitch event at Morning Meetup
We are glad to announce that our CEO, Hiroyuki Anno attended at the Morning meetup in Osaka.
For more details:
https:...
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PITCH AT "CVC X ENTREPRENEURS MIDSUMMER NETWORKING PARTY"
We are glad to announce that our CEO, Hiroyuki Anno, pitched at the CVC x Entrepreneurs Midsummer Networking Party.I ...
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FOUNDER INSTITUTE JAPAN 2022 COHORT GRADUATION
February 7 is the Graduation pitch for the Founder Institute (FI).Mr. Anno, our founder & CEO has been in the pr...
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OUR CEO, MR. ANNO, WON THE GRAND PRIX AT A BUSINESS PLAN CONTEST HELD IN HINO CITY.
Our CEO, Mr. ANNO, won the Grand Prix at a business plan contest held in Hino City. Our company's multilingual AI pho...